After the release of Tom Clancy’s The Division, many players started to face the problem of crashes during opening cinematic. In this article we present 3 methods that can solve this problem.
Method 1
Launch Control Panel, and be sure to uninstall all software related to Microsoft Visual C++ Redistributable.
After doing that, please download and install files below:
Download Microsoft Visual C++ 2005
Download Microsoft Visual C++ 2008
Download Microsoft Visual C++ 2010
Download Microsoft Visual C++ 2012
Download Microsoft Visual C++ 2013
Download Microsoft Visual C++ 2015
Method 2
Try to run the game from the following path C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/games/Tom Clancy’s The Division/ as Administrator. Before trying this method many players had black screen with audio on the background, but now it all works fine.
Method 3
- Download latest NVidia Driver
- Disable all auto start programs
- Disable all software for mouse.
- Don’t forget to check your Firewall