How to fix errors, driver issues, controller and connection problems in Tom Clancy’s The Division?

Tom Clancy’s The Division was finally released on PC, PS4, Xbox One. New game presents an awesome third-person shooter-survival mode. Anyway, PC version of The Division also has some technical issues as Delta errors, MIKE errors, controller problems, game freezes, black screen and more. Here we present the solutions for all known problems.

Multiple Monitor Support in The Division

The Division is provided with support of multiple monitors; thus you can configure settings in interface section. For best results, we recommend to use these options in compatibility with Surround NVidia of video card or support of Eyefinity AMD.

MIKE error in The Division when launching Game

The error MIKE always arises if the game cannot get access to your profile. Firstly, be sure to recover your profile if you had never run the game before. Then after 5-10 minutes try to launch the game once again. In case if you see message “Your progression might be lost” the game then will recover the last working profile with the loss of 5 minutes of progress.

Connectivity Issues in The Division on IPv6 protocol

In case if Internet service provider uses an IPv6 protocol as you experience problems with the game. Please be sure to enable support for IPv4 protocol in the setting of your router. Due to the huge amount of different models of routers on the market we are unable to guide on how to do it by yourself but still you can find this information in the manual for router that can be downloaded on support website.

Connectivity Issues with Online/Multiplayer in The Division  

Also you can update and fix connectivity issues with the help of pot forwarding. Just be sure to forward all these ports to your IP to receive the best possible connection.

Uplay PC:

TCP: 80, 443, 14000, 14008, 14020, 14021, 14022, 14023 and 14024.

Game Ports:

UDP: 33000 to 33499

TCP: 27015, 51000, 55000 to 55999, 56000 to 56999

The Division freezes shortly after the Launch or starts with Black Screen — solution

If you face with black screen during the game launch or game freezes shortly after launch, we recommend to use Dual Core fix in order to resolve this problem. Follow the steps below:

1. Download and install the Octa core faker
2. Extract files on game path
3. Start Xenos64 and press process selection of Manual Launch
4. Open file TheDivision.exe located in the game folder in the following window
5. Press Add and find dualcore.dll
6. Click Inject button and start the game.
7. After closing “Waiting…” window, click on Inject.

Read more — How to fix black screen in Tom Clancy’s The Division?

The Division error message “Services are not available at this time. Please try again later.” fix

Just be patient as the game was released only. So try to wait a bit or launch single player mode.

The Division – Issues with NVidia Game Ready Driver

Disconnect one monitor in the time of driver installation (and then reconnect once completed). Also you can uninstall driver via Windows Safe-Mode to revert it to the previous version.

The Division – Player freezes

Players may become stuck if they close the menu using the B/Circle button near a cover prop so avoid it until fixed.

Delta Errors 20010186, 20000984 in The Division

First launch Steam, and there verify the integrity of game cache files in order to check the game for updates and patches.

Controls Issues in The Division

Unplug all unneeded devices plugged-in during the game playing and find out which device disturbs your gaming process in The Division.

Problems with the resolution of the PC-version The Division

If you have any problems, which is only visible part of the game screen, so try the following:

Use Alt + Enter to switch to windowed mode. This will give the opportunity to get into the game tinctures, and change the resolution there.

Change it manually configuring the ini-file:

Go to C: \ Users \ your-username \ Documents \ My Games \ Tom Clancy’s The Division

Find GFXSettings.Rogue_x64.xml

Right-click, then select «Edit» — or «open with» and select notebook

Scroll through the options until you find a resolution

Specify the required settings (width, height) and save the document.

Problems with sound on the PC-version of The Division

Another problem that can arise is the problem with the sound.

Change the sound quality settings:

1. Right-click on the speaker icon in the taskbar
2. Select Playback Devices
3. Click on your device by default
4. Open the properties
5. Switch to the Advanced tab
6. Select a standard format 16 bit, 48000 Hz (CD Quality)